Refund Policy

Welcome to キッチン司! We strive to provide you with quality skirts and exceptional customer service. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you with our Refund Policy.

Eligibility for Refund

To be eligible for a refund:

Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 30 days of receiving the product, providing detailed information and photos.
Incorrect Item: In the event that you receive the wrong item, please notify us within 30 days, and we will arrange for the correct item to be sent or provide a refund.
Size or Fit Issues: If the size or fit of the skirt is not as expected, please contact us within 30 days of receiving the product to discuss available options.

Non-Refundable Items

Please note that certain items are non-refundable, including:

Sale Items: Items purchased during a sale or promotion are considered final sale and cannot be refunded.
Gift Cards: Gift cards are non-refundable.

How to Request a Refund

To request a refund, please follow these steps:

Contact Us: Reach out to our customer support team at [email protected] within 30 days of receiving your order.
Provide Information: Include your order number, the reason for the refund, and any supporting documentation or photos.
Await Approval: We will review your request and notify you of the approval or rejection of your refund.
Return Instructions: If your refund is approved, we will provide you with instructions on how to return the item.

Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within 30 days.

Contact Us

If you have any questions or concerns about our Refund Policy, please contact us at [email protected].